No. You can check out as a guest using an email address or mobile phone number for your contact information. At checkout, you may also have the option to save your information with Shop for a faster checkout next time. This is completely optional—select Not now if you prefer not to save it.

Select the account icon and enter the email address associated with your account. We’ll email you a one-time six-digit verification code—no password required. Enter the code on the sign-in screen to securely access your order history, tracking information, and account details.

Here is how it works:

1. Go to our login page and enter the email address you used when placing your order.
2. Check your inbox for a one-time six-digit verification code (the code should arrive shortly).
3. Type or paste the code into the login screen.

That’s it! You will be securely logged in to view your order history, track shipments, or manage your details. The six-digit code expires after a few minutes and can only be used once, helping keep your account secure.

Yes, you can easily update your email address right from your account profile.

To change your email:

1. Log in to your account using your current email address.
2. Navigate to your Profile section and click the edit (pencil) icon next to your email.
3. Enter your new email address and click Save.
4. For security, we will send a one-time six-digit verification code to your new email address. Enter the code on the screen to confirm ownership. Your account information will update once your new email address has been verified.

Note: If you have lost access to your old email address and cannot log in, Please call us at 800-292-1100 or email us at support@gladleys.com. After verifying your identity, we’ll be happy to help update your account information.

Sales tax may apply based on the delivery destination and applicable state and local tax laws.

Yes, just select "Ship to Multiple Addresses" from the shopping cart. You'll then be able to assign items in your cart for shipment to multiple addresses.

Yes! For shipments to one address, select "Add a gift message or special instructions" before checking out. For shipments to multiple addresses, select "This is a gift" under each shipment.

Yes, but at this time only when shipping to multiple addresses. This option is not currently available for single address shipments.

Each order is carefully hand-packed to help ensure it arrives fresh and in excellent condition. Shipping times vary by season and the delivery method selected.

Standard Shipping

From October 16 through March 31, weekday orders typically ship within one business day. Standard delivery generally takes 1–7 business days, depending on the destination. At checkout, you’ll see an estimated delivery date based on your selected shipping method. Expedited shipping options are also available.

Warm-Weather Shipping

From April 1 through October 15, our heat-sensitive chocolates and confections ship exclusively via Gladley’s No-Melt Express. Insulated packaging, reusable gel ice packs, and speedy delivery help ensure your favorites arrive at their delicious best. Best of all, this special service is already included in the listed price of every heat-sensitive selection!

Heat-sensitive orders ship Tuesday through Thursday. Orders received after 11:00 a.m. ET on Wednesday—or anytime Thursday through Sunday—ship the following Tuesday. This schedule is designed to avoid weekend delays and help your order arrive fresh and melt-free.

For complete details, please visit our Shipping Information page.

You have two easy ways to track your order:

From your shipping confirmation email: Once your order ships, we’ll email you a tracking link. Click the link to see the latest updates from the delivery carrier.

From your account: Select the account icon, enter your email address, and use the one-time six-digit verification code sent to your inbox. Once signed in, you can view your recent orders and available tracking information.

Yes! After placing your order, you’ll receive an email confirmation with your order details. If you don’t see it, please check your spam or junk folder.

Yes! Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package’s journey.

To help ensure your confections arrive quickly and in excellent condition, we’re unable to ship to P.O. boxes.

We want you—and everyone who receives one of your gifts—to be delighted. Your order should always arrive fresh and in excellent condition, regardless of the weather.

If you’re not completely satisfied, please contact us within 30 days of delivery. We’ll respond promptly and courteously to help make things right.

For complete details, please review our Return Policy.

Yes! Each piece is individually wrapped to help preserve its freshness and quality.

Our confections leave our kitchen and ship at peak freshness. Because they’re made with premium ingredients and no added preservatives, care and shelf life vary by product.

Each shipment includes a helpful card with specific storage and shelf-life information. In general, our candies stay fresh longer when stored below 65°F (18°C) and kept away from direct sunlight, heat, and humidity.

For longer storage, place your chocolate in two tightly sealed plastic bags and refrigerate it. To store it for up to six months, use the same double-bag method and place it in the freezer.

The two airtight layers help protect the chocolate from humidity and odors. Before opening, allow refrigerated or frozen chocolate to return to room temperature while still sealed. This helps prevent condensation from forming on the chocolate.

Keep the chocolate in both sealed bags while it gradually returns to room temperature. This helps prevent condensation from forming on the chocolate.

Allow approximately two hours for refrigerated chocolate and six hours for frozen chocolate. Once it has reached room temperature, remove it from the bags and enjoy!

Some of our candies contain common food allergens or gluten. All our products are made in a facility that also processes milk, eggs, peanuts, tree nuts, soy, wheat, and other gluten-containing ingredients. Although we take precautions to minimize cross-contact, we cannot guarantee that any product is free from allergens.

Your safety is important to us. If you have a food allergy, gluten sensitivity, or concerns about potential allergen exposure, we recommend that you do not consume our products.

No. We don’t use high-fructose corn syrup (HFCS) in our confections—it simply has no place in our candy-making process.

You’ll find available nutrition and ingredient information under the Nutrition tab on each product page. If you need additional information, please contact us—we’ll be happy to help.

Our products are not currently certified kosher.