Our Freshness & Satisfaction Guarantee

Your satisfaction is our top priority. We carefully prepare and pack every confection to help ensure it leaves our kitchen fresh and in excellent condition.

If you’re not completely satisfied with the quality, freshness, condition, or accuracy of your order when it arrives, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs when possible so we can evaluate the problem and help make things right.

Depending on the circumstances, we may:

• Reship or replace the affected item at no additional charge
• Offer a replacement of equal or greater value, with your approval
• Refund the purchase price of the affected item
• Ask that the remaining product be returned to us before a replacement is issued

Please do not return any product unless we provide instructions. We’ll cover the cost of shipping any approved return or replacement. Approved replacements will be sent using an appropriate delivery method on the next eligible shipping day.

Because our confections are perishable, we may be unable to provide a replacement or refund without enough information to evaluate the issue.

While we’re always happy to help, we’re unable to refund original shipping charges, offer compensation, or provide complimentary replacements when an issue results from an ordering error—such as selecting the wrong item—an incorrect or incomplete shipping address, an unsuccessful delivery attempt caused by customer or recipient circumstances, or a carrier delay or service failure. These exclusions do not apply when an order is incorrect or damaged because of an error on our part.

Need help?

Please call us at 800-292-1100 or email us at support@gladleys.com. We’ll make every effort to ensure you’re delighted with your Gladley’s experience.