Privacy policy

Last Updated: September 2, 2026

Gladley’s Candy Kitchen (“Gladley’s,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

Gladley’s Candy Kitchen is operated by Gladley’s LLC, located at 356 Main Street, Laurel, Maryland 20707.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit www.gladleys.com, make a purchase, create or use a customer account, contact us, sign up for marketing communications, or otherwise interact with our website and services.

1. Personal Information We Collect

Depending on how you interact with Gladley’s, we may collect the following types of personal information.

Contact Information. This may include your name, email address, billing and shipping addresses, telephone number, and company name if you choose to provide one.

Order and Transaction Information. When you place an order, we collect information necessary to process and fulfill your purchase, including products ordered, order history, billing and shipping information, transaction information, and information necessary to provide customer service.

Payment Information. Payments are processed through Shopify and applicable payment providers. These providers may collect and process payment-card or other payment information necessary to complete your transaction. Gladley’s does not necessarily receive or retain complete payment-card information.

Customer Account Information. If you create or use a customer account, we may collect and process information associated with that account.

Customer Service and Communications. We collect information you provide when you contact us about an order, product, shipping matter, return, refund, replacement, complaint, question, or other customer-service matter.

Marketing Information. If you choose to subscribe to Gladley’s marketing communications, we collect information such as your email address and/or mobile telephone number, communication preferences, and information relating to your interactions with our marketing communications.

Website and Device Information. When you visit our website, information may be collected automatically about your browser, device, IP address, pages viewed, searches, referring pages, interactions with the website, and similar technical or usage information.

This information may be collected using cookies, pixels, tags, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

·         Process, fulfill, and deliver orders;

·         Process payments and transactions;

·         Send order confirmations, shipping information, and other transactional communications;

·         Contact you when necessary regarding an order, delivery, address question, product issue, or other customer-service matter;

·         Provide customer service and respond to inquiries;

·         Handle returns, refunds, replacements, and claims;

·         Create and maintain customer accounts;

·         Maintain and improve our website, products, and services;

·         Personalize your experience;

·         Understand how customers use and interact with our website;

·         Measure the effectiveness of our communications and marketing;

·         Detect, investigate, and prevent fraud, security incidents, and misuse;

·         Maintain appropriate business, tax, and transaction records;

·         Send marketing communications when you have chosen to receive them;

·         Comply with applicable legal and regulatory requirements; and

·         Protect the rights, property, security, and interests of Gladley’s, our customers, and others.

3. Email Marketing

You may choose to receive Gladley’s news, special offers, updates, product announcements, seasonal offerings, and other promotional communications by email.

You may subscribe through checkout, customer sign-in, or other signup opportunities we make available.

Marketing consent is voluntary. Where an email marketing checkbox is presented at checkout, it is not preselected.

You may unsubscribe from promotional email at any time by using the unsubscribe link provided in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related emails, such as order confirmations, shipping notifications, responses to customer-service requests, or other communications concerning a transaction.

Gladley’s currently uses Shopify Messaging to help provide and manage email marketing communications.

4. SMS/Text Message Marketing

Gladley’s may offer customers the opportunity to receive marketing communications by SMS or text message.

If you voluntarily opt in, we may use your mobile telephone number to send Gladley’s news, special offers, updates, product announcements, seasonal information, and other promotional messages.

Consent to receive marketing text messages is voluntary and is not a condition of purchasing any product or service from Gladley’s.

A telephone number that you provide for shipping, delivery, customer-service, or other order-related purposes does not, by itself, constitute consent to receive SMS marketing messages.

We use Shopify and Shopify Messaging to help manage our SMS marketing program. Shopify and service providers involved in delivering SMS communications may process telephone numbers, message information, consent records, delivery information, and related data as necessary to provide these services.

You may withdraw your consent to receive marketing text messages in accordance with the opt-out instructions provided in those messages.

Additional terms governing our SMS marketing program, including message frequency, possible message and data rates, opt-out instructions, and customer-support information, are provided in our Terms of Service.

5. Abandoned Checkout and Other Marketing Automations

If you begin a purchase or otherwise interact with our store and have provided appropriate contact information and permissions, Gladley’s may use Shopify Messaging and related Shopify services to send communications such as abandoned-checkout reminders.

We may also use other marketing automations permitted by your communication preferences and applicable law.

You can unsubscribe from marketing communications using the methods provided in those communications.

6. Shopify and Shopify Network Intelligence

Our online store is hosted and powered by Shopify.

Shopify processes personal information when you visit our website, make a purchase, use Shopify-powered services, or otherwise interact with our store.

We have enabled Shopify Network Intelligence, which allows Shopify to securely use customer information from our store together with information from interactions with Shopify and other Shopify merchants to provide enhanced services. These services may help Gladley’s and Shopify improve store functionality and performance, provide more personalized experiences, understand customer interactions, and provide more relevant advertising.

Information concerning your activity on our store may therefore be shared with and processed by Shopify and other service providers, including providers that may operate in countries other than the country in which you live.

Other Shopify merchants do not receive access to Gladley’s customer data through Shopify Network Intelligence.

For more information, please review the Shopify Consumer Privacy Policy.

7. Cookies and Similar Technologies

Gladley’s and Shopify use cookies and similar technologies to operate our website and understand how visitors interact with it.

Depending on your location and choices, these technologies may include:

Required Cookies — necessary for important website functions such as navigation, customer accounts, shopping carts, checkout, security, and privacy preferences.

Personalization Cookies — used to remember information about your interactions and help personalize future visits.

Marketing Cookies — used by Gladley’s, Shopify, and applicable partners to support marketing, measure marketing effectiveness, and potentially provide advertising on other websites.

Analytics Cookies — used to help us understand how visitors interact with our website and identify opportunities to improve it.

Where applicable, our website provides a Cookie Preferences control that allows visitors to accept all optional cookies, decline optional cookies, or make individual choices regarding certain cookie categories. Required cookies cannot be disabled through this control because they are necessary for the website to function.

Additional information is provided in our Cookie Policy.

8. Data Sharing and Targeted Advertising Choices

Certain processing performed through Shopify Network Intelligence and other services may constitute “sharing,” “sale,” or “targeted advertising” under the definitions used by some U.S. state privacy laws, even when Gladley’s does not receive money in exchange for your personal information.

Where applicable, Gladley’s provides a Data Sharing Opt-Out or similar privacy-choice page through Shopify. This allows eligible visitors to opt out of certain uses or sharing of personal information for targeted advertising and related purposes.

Shopify may also recognize applicable browser-based privacy signals, such as Global Privacy Control (GPC), in regions where these signals are required to be honored.

You may access the applicable privacy-choice mechanism through the Data Sharing Opt-Out or Your Privacy Choices link available on our website where applicable.

9. How We Disclose Personal Information

We may disclose personal information to companies and service providers that assist us in operating Gladley’s and serving our customers, including:

·         Shopify;

·         Payment processors and financial-service providers;

·         Shipping and delivery providers;

·         Ecommerce and website-service providers;

·         Email and SMS communication providers;

·         Analytics, advertising, and marketing-service providers;

·         Security and fraud-prevention providers;

·         Technology and hosting providers;

·         Professional advisers and other business-service providers; and

·         Government authorities or other parties when disclosure is required or permitted by law.

We may also disclose information when reasonably necessary to protect Gladley’s, our customers, our website, or others from fraud, misuse, security threats, unlawful activity, or violations of our terms.

If Gladley’s or Gladley’s LLC is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction as permitted by law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including fulfilling orders, maintaining transaction and tax records, providing customer service, managing marketing preferences, resolving disputes, preventing fraud, and satisfying legal, accounting, and regulatory requirements.

Retention periods may vary depending upon the type of information and why it is maintained.

11. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information within our possession or control.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.

12. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to request:

·         Confirmation of whether we process certain personal information about you;

·         Access to personal information;

·         Correction of inaccurate personal information;

·         Deletion of certain personal information;

·         A copy or portability of certain personal information;

·         Information about how personal information is used or disclosed; and

·         Opt-out from certain processing, sharing, sales, or targeted advertising.

You may also withdraw consent to marketing communications as described in this policy.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact us at support@gladleys.com.

We may need to verify your identity before fulfilling certain requests. Certain information may be retained where permitted or required by law, including information necessary for transaction records, tax obligations, fraud prevention, legal claims, and other legitimate purposes.

13. Maryland Residents

Maryland residents may have additional rights under the Maryland Online Data Privacy Act (MODPA) where the law applies.

These may include rights concerning access to personal data, correction of inaccuracies, deletion of certain personal data, information concerning how personal data is used or shared, and the ability to opt out of certain processing activities.

Maryland residents wishing to exercise an applicable privacy right may contact us at support@gladleys.com.

We will process applicable requests in accordance with applicable law.

14. Children’s Privacy

Gladley’s is intended for a general audience and is not directed toward children under 13.

We do not knowingly seek to collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take appropriate steps to address or delete the information in accordance with applicable law.

15. United States Customers

Gladley’s currently sells and ships products within the United States.

Our website may nevertheless be accessible outside the United States. Personal information may be processed or stored in the United States or other countries where Shopify or our other service providers operate, subject to applicable law.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.

Gladley’s does not control these third parties and is not responsible for their privacy, security, content, or practices. We encourage you to review the privacy policies of third-party services you choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, products, services, technology, service providers, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy. When appropriate or required by law, we may provide additional notice of significant changes.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or would like to submit a privacy-related request, please contact us:

Gladley’s Candy Kitchen
Operated by Gladley’s LLC
356 Main Street
Laurel, Maryland 20707
United States

Privacy and Customer Support: support@gladleys.com

Website: www.gladleys.com